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I have been involved in the Financial Services Industry for the past 16 years. During my first 10 years I worked with Financial Planners in various firms between Townsville & Brisbane. After working in Financial Planning, I was able to appreciate the various options a Planner was able to offer their clients.
In February 2012 I was given an opportunity to work as a Mortgage Broker. As a Mortgage Broker I am able to assist my clients to understand their finances with my extensive knowledge in home loans and by having access to an extensive panel of lenders.
I personally can understand how complex and stressful the home loan process can be so I believe that by providing my clients with a high level of customer service this will allow for those pressures to be taken away. Whether you are purchasing, looking to renovate a home, transferring or refinancing an existing mortgage, my role as your broker is to find the most suitable lender/product according to your personal situation.
I am looking forward to being able to continue providing exceptional service to my existing clients, as well as any new clients that I have the privilege to work with.
Myself and Cozi would like to say a big thankyou to Rebecca and Denise for all there assistance to refinance our home loan. We have gone from a high interest rate and will now own our home sooner with the additional payments we can now include.
Your professionalism and understanding as you both worked together to achieve a better result for our family was amazing, we would not hesitate in recommending you both and Astute to assist in the future.
Buying your first home is a very stressful process. There is only so much information you can take on board before it all becomes a complicated mess. Even worse, going through this process on my own, only to be faced with issues and delays from the bank, meant that I was very close to giving up on my dream of buying my first home.
My builder recommended I visit a finance broker to discuss my finance options and I am incredibly glad that I walked into Astute Townsville Central. Immediately, Steven and his team had managed to obtain a better loan option for myself and erased all of the stress and concerns I had about meeting deadlines and getting the build started. Since then, I have received nothing but the best support and help from the team at Astute Townsville Central and will continue to use their services once my home is built and into the future.”
Our dream home was a colonial-style, spacious, forever-type home with wrap around verandas and beautiful timber floors throughout. Regrettably, after being subjected to twelve months of ineffectual communication with both banks and mortgage brokers throughout Queensland, our dream of a colonial-style home was no closer to realisation. We will be eternally grateful however, that Astute Townsville Central was recommended to us as a highly professional finance brokerage renowned for procuring home loans when other mortgage brokers were unsuccessful. The process of applying for our loan, negotiating with the bank and liaising with our builders was an amazingly uncomplicated and stress-free process due to the friendly professionals at Astute Townsville Central. The staff unquestionably demonstrated commitment above and beyond what one expects of a mortgage brokerage. There is no dispute that if it were not for Steve and the team we would not be about to move into our dream home!
My partner and I were having trouble deciding the best way to utilise our cash and property assets to give us the best outcome of a home loan (to combine our households), and we ended up over-complicating it a little when we discussed it with each other. Immediately that we sat down with Denise, she cut through the confusion and offered us sensible, simple and logical pathways which has helped us immensely.
The whole experience was great, from reception to finance and through to settlement. Will and have recommended. Was the easiest big purchase I’ve ever made.
My wife and I have had the pleasure of having our finances arranged and managed by Steve James of Astute Townsville Central. At all times Steven and staff were a joy to interact with. Their pleasant manner and professionalism were second to none. We have no hesitation in recommending their services. Quality staff with quality advice.
Denise is amazing. She helped sort out a tricky situation that others didn’t help with. She’s friendly and approachable and really cares about you! There was never any pressure to sign a loan and she went out of her way to help. Highly recommended to those wanting someone they can trust!
